Läderach

RENA W 7 months ago

Stopped by Läderach Chocolates in Houston and had an amazing experience thanks to Aramis and Joshua. They were both super friendly, helpful, and really knew their stuff. They made great recommendations and made the whole visit feel easy and enjoyable. Honestly, their customer service alone makes me want to come back. Hope you get helped by them if you stop by!

L Edited 9 months ago

We stop by Läderach every time we’re in the Galleria and always purchase the nut trio chocolate. The staff is typically warm, welcoming, and a pleasure to interact with. Unfortunately, this visit was very different. When we asked Ni if we could try the new holiday flavors, she responded with a noticeably unpleasant attitude, giving us a rude look and handing the samples in an aggressive, unprofessional manner. The store was not busy, so the behavior felt especially unnecessary. Customer service has always been a strong point here, which made this experience disappointing. I hope the team can teach her on delivering the level of courtesy and professionalism that Läderach is known for. Very disappointed!

Ngoc Huynh 10 months ago

I love Läderach chocolate, but the service really disappointed me. I visited around 7:00 p.m. and asked the lady for a recommendation for dark chocolate. She simply pointed at a few chocolates and said, “This, this,” with a very irritated expression. While I was still choosing, she kept asking, “That’s it? That’s it?” I couldn’t tell if they didn’t want me to buy more or just wanted me to leave. When I asked for a large chocolate bar, she said it was limited, didn’t offer any alternatives, and then asked, “That’s it?” again. I heard that three times. If you expect customers to spend $50 or more on chocolate, you should provide better service. If you’re in the Houston area, I recommend visiting the Läderach store at the Premium Outlets—they offer much better service.

K E a year ago

The girl at the door giving away samples looked like she really didn't want to be there, and the sample was too sweet for me - I prefer the dark or fruity type. The other two guys working by the store window were super sweet and kind, especially the more chatty one! My pictures are not the best representation of what this store offers, but I really love these two chocolate barks (~$15 each). I don't think you can find these anywhere else, so I'm definitely coming back for more. The chocolate bark in my pics using flowers as an ingredient has a small crunch to it, and I especially adore that one.

Xiaobo Fu 2 years ago

Today my husband and I went to this store to buy a lot of chocolates as gifts. We met MAI, who was very nice and patient in helping us choose chocolates. She also prepared ice packs for us. We will come again! I will also tell all my friends that this store has delicious chocolates and even better service!